Terms and Conditions of Sale
These terms and conditions of sale (“Terms and Conditions”) apply to all purchases made by customers (“Customer(s)”) on our webshop. The webshop is owned and operated by Rejuvex Derma Fillers.
In these terms, “Rejuvex”, “we”, “us”, and “our” refer to Rejuvex Derma Fillers.
1. Scope and Application
1.1 All products sold by us through our webshop are covered by these Terms and Conditions, including but not limited to cosmetics, medical devices, pharmaceuticals, parapharmaceuticals, and disposables (“Product(s)”).
1.2 We only sell Products to doctors, aesthetic clinics, hospitals, and wholesalers. We do not accept orders from private individuals.
1.3 We advise you to thoroughly read through our Terms and Conditions before shopping in our webshop.
2. Orders
2.1 Customers may place online orders 24 hours a day on our webshop. We will process the order as quickly as possible, usually within 48 working hours from receipt.
2.2 After an order has been placed, the Customer will receive an initial order overview by e-mail. Please note that this order overview is not an order confirmation and that the Customer’s order is not binding upon us at that time.
2.3 A binding agreement is made between the Customer and Rejuvex Derma Fillers when the Customer receives an email with the shipment notification, invoice, and packing slip (“Order Confirmation”).
2.4 When the Customer places a purchase order on the webshop, the purchase order is binding for the Customer.
3. Availability of Products
3.1 Although we endeavor to ensure the availability of the Products shown in the webshop, we cannot guarantee that all Products will be in stock. If we are unable to process or execute the order, we will either (i) offer the Customer an equivalent Product in terms of quality and price which the Customer may decide to accept or reject, or (ii) notify the Customer that we are unable to fulfill the order.
3.2 If the Customer rejects our offer of an alternative Product or in the event we are unable to fulfill the order, we shall have no further liability to the Customer, unless we have already received full payment for the Product(s), in which case we will refund the payment. These are the sole remedies available for the Customer in case we are unable to fulfill the order due to lack of availability.
4. Customer Information
4.1 It is the Customer’s responsibility to ensure that all information necessary for the completion of the order and delivery (including but not limited to VAT number, if applicable) provided by the Customer is correct.
4.2 In case the Customer adjusts or changes the information provided to us, we reserve the right to verify this new information. We will re-evaluate the Customer’s account details for approval within 72 hours.
5. Delivery and Delay
5.1 Products in stock will, upon confirmation, be shipped the same day the order is placed or at the latest the following working day. Products not in stock will normally be ready for shipment within 3-6 working days.
5.2 All orders are shipped with DHL Express (1-3 working days). For orders to Asia, we use EMS/Postal service. The delivery time is between 4-8 working days, and we provide our customers with a tracking number.
5.3 The maximum delivery time is 60 days from the date of the order. Normally delivery will take around 4-8 working days in Europe and Asia, and 1-3 working days in the Americas.
5.4 If the order is delayed more than 6 working days from confirmation, we will notify the Customer. The Customer’s sole and exclusive remedy in case of delay (for more than 6 working days) is a credit or repayment of the purchase sum (if paid), at our discretion.
5.5 We are not responsible for delivery errors where the address provided by the Customer is wrong, impossible to deliver to, or where the Customer has made changes to the information provided during transit.
5.6 It is not possible to pick up orders at our warehouse.
6. Price and Payment
6.1 The price of any Products will be as quoted on our webshop, except in cases of obvious error. All prices displayed are exclusive of VAT, domestic taxes, duties, and delivery costs. Delivery costs will be added to the total amount.
6.2 Prices are liable to change at any time, but changes will not affect orders for which we have already sent an Order Confirmation.
6.3 If a Product is incorrectly priced, we will normally verify prices as part of our dispatch procedures. If the correct price is lower than stated, we will charge the lower amount. If the correct price is higher, we will either contact the Customer for instructions or reject the order.
6.4 We are under no obligation to provide the Product to the Customer at an incorrect (lower) price if the pricing error is obvious and could have reasonably been recognized by the Customer.
6.5 Payment must be made prior to order processing. We are under no obligation to deliver until we have received correct and full payment.
6.6 No business is conducted with EU-based customers unless they carry a valid VAT number. All prices are shown in US Dollars (USD). We accept payment via credit card (Visa, MasterCard & Maestro).
6.7 For international orders paid with a company credit card or a card issued outside the EU, an extra fee may be charged. Please see the fee during the checkout process.
6.8 If you wish to pay via Bank Transfer (TT), please contact us directly for bank details. A handling fee will be added to the invoice.
6.9 Customers paying by credit card are subject to validation checks. We reserve the right to delay or cancel any order if fraud is suspected.
7. Compliance with Applicable Laws
7.1 Rejuvex acts as an international wholesaler. Except as specified here, we do not assume liability for compliance with legislation applicable to the Customer or the Products in jurisdictions where the Customer conducts business.
7.2 By accepting these Terms, the Customer takes full responsibility for complying with current international and local legislation regarding the handling of the Products.
7.3 The Customer warrants that it will obtain all necessary permits, licenses, and authorizations required for the import, marketing, and distribution of the Products.
7.4 The Customer is responsible for all post-marketing obligations, including market surveillance, reporting of adverse events, and recalls.
8. Defects
8.1 Except as expressly stated, Rejuvex makes no representation or warranty of any kind, express or implied, with respect to the Product’s merchantability or fitness for a particular purpose.
8.2 Products delivered are deemed free of defects and approved by the Customer unless defects are reported in writing to us within 3 days of receipt. The notification must include a complete description of the complaint.
8.3 The Customer warrants that they will perform an appropriate inspection of the Products immediately upon delivery.
8.4 In the case of justified complaints, we are obligated only to reduce the price, repair the defect, replace the Products, or refund the purchase price, at our discretion. These are the sole remedies available.
8.5 We will not reimburse the Customer for transportation costs, handling fees, taxes, or duties incurred in connection with the return of Products.
8.6 Refunds will be issued to the original credit card. Shipping costs are not refunded. Refunds can take up to 29 working days to appear on your account.
8.7 Products returned with our written consent must be returned to the destination directed by us. We are not responsible for damage during return shipment.
9. Products Damaged in Transit
9.1 Rejuvex bears the risk of freight to the Customer. Any claims for loss, shortage, breakage, or damage during transit must be notified to us immediately, and no later than 3 days after the Customer obtained knowledge thereof.
9.2 Notification must be accompanied by relevant pictures and the carrier’s report. Claims without documentation will be rejected.
9.3 The Customer must cooperate fully with us to establish a claim against the carrier.
9.4 The sole remedy in case of transit damage is a replacement order or repayment of the purchase sum, at our discretion.
9.5 We are not liable for transit damages amounting to less than $100 per order.
10. Liability
10.1 We are liable in accordance with the ordinary rules of US law with the limitations set out in these Terms.
10.2 We are not liable for indirect losses, including loss of profit, loss of production, loss of goodwill, or operating losses.
10.3 Our total aggregated liability is limited to the purchase price paid for the Products. This limitation applies irrespective of the basis of liability (negligence, strict liability, product liability, etc.).
10.4 Any claims will be barred 3 months following delivery of the Products.
11. Third Party Rights
11.1 Rejuvex assumes no liability for the Products’ possible infringement of intellectual property rights of third parties.
11.2 The Customer must promptly notify us of any claim or demand regarding alleged infringement of intellectual property rights.
12. Product Liability
12.1 We are not liable for bodily injury or damage to property caused by the Products, except to the extent such liability cannot be excluded under mandatory law.
12.2 We are not liable for damage to property caused by the Products after delivery.
12.3 Our liability will in no event exceed the purchase sum for the Products giving rise to the claim per year, except in relation to personal injury.
12.4 The Customer shall indemnify us against any product liability claim from a third party that exceeds our liability limitations set out in this clause.
13. Adverse Event Reporting and Recall
13.1 The Customer must provide us with any information on adverse events within 5 days of becoming aware of them. An adverse event includes malfunctions, defects, or labeling inadequacies leading to death or serious health deterioration.
13.2 The Customer must immediately notify us of any other important information regarding the Products.
13.3 We will notify the Customer of any product recall and provide instructions. The Customer bears its own costs in connection with recalls and must provide reasonable assistance.
14. Taxes and Other Payments
14.1 The Customer is solely responsible for the payment of any taxes, duties, fees, and charges imposed regarding the purchase, import, and sale of the Products.
14.2 We are not liable for charges imposed by tax and customs authorities in the recipient country.
14.3 We are not responsible for delays due to customs seizure.
15. Extraordinary Circumstances
15.1 We are not liable for loss or damage caused by delay or non-performance due to extraordinary circumstances outside our reasonable control.
16. Governing Law and Venue
16.1 These Terms and Conditions are governed by US law, excluding international private law rules such as the CISG.
16.2 Any dispute must be settled by ordinary US courts.
16.3 Disputes involving Customers from countries not party to mutual judgment recognition conventions with the US shall be settled by arbitration administered by the US Institute of Arbitration.
16.4 Notwithstanding the above, we are entitled to initiate legal proceedings at the home jurisdiction of the Customer.